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The Teleperformance Expertise: Social Media

Today, it’s easier for businesses to get to know their customers because of social media. Social media is a convenient platform for brands and retailers to engage and communicate with their customers, solve their concerns throug...

Teleperformance turns off the lights for Earth Hour

As one big community, Teleperformance unites with the world to create a brighter tomorrow. Earth Hour is a global environmental movement spearheaded by the World Wide Fund (WWF), originating in Sydney back in 2007. It has been a...

Inspiring Impact

It’s another productive year filled with significant achievements from Teleperformance. Join us as we look back at another year of transforming our passion into excellence through our 2016 highlights: Inspiring Impact. Our globa...

The Role of Business Process Management in India’s Rising BPO Sector

Over the years, Business Process Outsourcing (BPO) has been helping companies improve efficiency and service for their customers. With Teleperformance’s decades of experience in providing omnichannel solutions for businesses fro...

Security Measures Start With People: Beyond Certifications and Technology

Data and security breaches are one of the biggest threats to companies today. Teleperformance’s research in 2016 revealed that over 70 percent of defrauded customers will churn or reduce their wallet share in a company if their ...

How Will Brands Use Twitter this Year?

As a live platform for short, efficient and personal exchanges, Twitter has always had great potential as a customer service tool. While users turn to Twitter for all types of interactions and information, they usually only visi...

Celebrating the Women of Teleperformance and Our Commitment to Gender Diversity and Equality

Teleperformance has long recognized the important role women play in the workplace.  We live in a time when an increasing number of women are excelling in their professional careers and holding leadership positions, leading to e...

How Chatbots Could Revolutionize Customer Service

As customers demand more personalized, authentic interactions with the brands they buy from, customer service has emerged as a way for brands to distinguish their services and products in competitive industries. While customer s...

The RSA Conference

In February 2017, more than 40,000 information technology security professionals gathered at the RSA Conference to discuss machine learning, threat intelligence, cloud access, cyberattacks, government security, data privacy, imm...

China’s Changing Customer Service Expectations

Today, more Chinese people than ever before, enjoy middle class incomes. Increased levels of education, more opportunities to travel abroad and the increasing availability of goods and services from overseas have changed custome...

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