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Singles’ Day Broke Records in 2017

Chinese Singles' Day or Guanggun Jie is an entertainment festival famous among young people that celebrates the fact that they are proud of being single. The date, November 11th, (11/11), was chosen because the number "1" resemb...

Achieving Success in the Personal Care Sector

The Personal Care sector is extremely competitive. Around the world, brands must make an effort not only to offer great products, but to ensure that their customers are treated the way that they want to be treated. In 2017, the ...

Finding the Perfect Back-Office Solutions for Customers

We all know what the term front office means: the part of a business that gets in touch with customers, such as the sales department or customer service. The employees in these sectors must deal with customers daily. That’s why ...

Digital Transformation 101

The digital age has truly landed, and with its arrival, it’s no surprise how businesses and brands have made it a priority to embrace and adapt to digital transformation in order to gain a competitive advantage in today’s fast-p...

Teleperformance in Greece helps clean up their community

On Sunday, the 29th of October Teleperformance in Greece helped show how important it is to be Citizen of the Planet. Parnitha Mountain in Attica has always been a major attraction for thousands of people thought the year. Unfor...

India is Leading the Digital Revolution

Digital channels have truly revolutionized the way customers interact with companies. Whether it’s reaching customer service, purchasing goods, or conducting a sale, the availability and convenience that the internet and smartph...

TP Talks: 5 Best Practices For Great CX At Mastercard

Our latest TP Talks webinar featured Scott Horace, Senior Vice President, Global Contact Center Management at Mastercard.  Scott was talking on the webinar about Mastercard’s top five best practices for delivering a cost-effecti...

Improving Customer Service to Achieve Customer Satisfaction in China

As China continues its drive towards becoming a global economic powerhouse, it comes as no surprise how the country’s consumers have maximized their spending power over the years. Consumer consumption in China has risen steadily...

Think with us: Teleperformance Customer Experience Lab (CX Lab)

If you are running a business, you might be very aware of the challenge that building a strong and satisfying relationship with your customers implies. It is very difficult to develop a customer relationship management strategy ...

Teleperformance is one of the Best Companies to Work For in Brazil

For the sixth time in a row, Teleperformance in Brazil has once again been recognized as one of the Best Companies to Work For by the prestigious Great Place to Work® (GPTW) Institute. The award, which was given in partnership w...

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