Travel, Logistics, and Hospitality

Travel, Logistics, and Hospitality

Helping the world’s leading enterprises achieve operational efficiency and best-in-class customer service

Powered by technology and driven by a passion for interactions, Teleperformance has been servicing logistics, hospitality, and transportation firms for over two decades. We have the knowledge and experience to understand key nuances of a client’s business and design collaborative solutions to address unique challenges.

 

Delivering high-quality services in an efficient and highly secure environment, Teleperformance has experience in handling B2B and B2C processes for clients. The goal is to ensure client success through effective management of resources, superior products, RPA, plug and play technology solutions, and robust process discipline.

High-Tech & High-Touch

Go Places with Our High-Tech, High-Touch Approach

  • Decades of experience in managing logistics and transportation processes for cargo carriers, 3PLs, freight forwarders, and transportation/truck/rail operators
  • Consultative approach with a focus on designing a Target Operating Model for effective service delivery
  • Services include contact center, back-office operations, process consulting, robotic process automation, and plug and play technology augmentation

Airline Capability

Teleperformance’s expertise and in-depth knowledge of the airline industry are instrumental in bringing value to our clientele. 


Customer Acquisition

Key Capabilities

  • Customer maintenance
  • Back-office
  • Customer retention
  • Finance and accounting
  • Enterprise transformation services

Value Proposition

  • Proven track record
  • Professional and credible management teams, with a good mix of travel industry and service delivery experience

Flying High with Proven Results

  • 60% decrease in Average Process Time for a leading airline client
  • Consistently exceeding CSAT and FCR for clients
  • Over 50% productivity improvement
  • 40% increase in sales for a leading airline client
Airline Capability

Airline Capability

Teleperformance’s expertise and in-depth knowledge of the airline industry are instrumental in bringing value to our clientele. 


Customer Acquisition

Key Capabilities

  • Customer maintenance
  • Back-office
  • Customer retention
  • Finance and accounting
  • Enterprise transformation services

Value Proposition

  • Proven track record
  • Professional and credible management teams, with a good mix of travel industry and service delivery experience

Flying High with Proven Results

  • 60% decrease in Average Process Time for a leading airline client
  • Consistently exceeding CSAT and FCR for clients
  • Over 50% productivity improvement
  • 40% increase in sales for a leading airline client

“I was very pleased to see the effort and results presented by your team. This is exactly what was missing and I hope the energy and enthusiasm continues. Agents did a great job like troopers, and no hint of a beginner. Let’s keep up the momentum.”

Client testimonial from one of the top 10 largest commercial airlines.

Hospitality Capability

Hospitality Capability

Our expertise in the hospitality industry stems from our ability to leverage our deep domain experience, process excellence, and technology to aid clients build strong customer loyalty and engagement programs, improve operational efficiencies, and make fact-based, data-driven business decisions.

Key Capabilities

  • Sales and marketing
  • Reservations
  • Loyalty management
  • Guest profiling and segmentation
  • Cross-selling and upselling
  • Customer attrition and retention
  • Financial analytics and reporting

Value Proposition

  • Improved guest satisfaction
  • Minimal turnover and call-offs
  • Focus on compliance and risk mitigation
  • Quality talent and grassroots recruiting
  • Reliable and responsive field service

Increased Numbers

  • 10% improved overall performance of sales conversions
  • 90% CSAT rating, an increase from 80% for a U.S. hospitality enterprise

Teleperformance has a strong track record in providing best-in-class Business Process Management (BPM) solutions to the hospitality industry.

Teleperformance has a strong track record in providing best-in-class Business Process Management (BPM) solutions to the hospitality industry.

Logistics Capability

Teleperformance has demonstrated expertise in providing front/back-office cargo and logistics services for over 18 years, managing end-to-end services in the industry.

Key Capabilities

  • Inbound/outbound
  • Helpdesk
  • Data/back-office operations
  • Finance and accounting

Value Proposition

  • Faster shipments and more flexibility
  • Increased transparency at a lower price
  • Tailored strategies that are aligned with clients’ goals, talent, and workforce
Logistics Capability

Logistics Capability

Teleperformance has demonstrated expertise in providing front/back-office cargo and logistics services for over 18 years, managing end-to-end services in the industry.

Key Capabilities

  • Inbound/outbound
  • Helpdesk
  • Data/back-office operations
  • Finance and accounting

Value Proposition

  • Faster shipments and more flexibility
  • Increased transparency at a lower price
  • Tailored strategies that are aligned with clients’ goals, talent, and workforce
Cruise Capability

Cruise Capability

Strengthened by our unmatched global presence and cutting-edge technologies, Teleperformance continues to lead the way. Our operational expertise facilitates an efficient and cost-effective way of facing the various challenges of the cruise industry.

KeyCapabilities

  • Customer acquisition: Pre-booking, inbound, and outbound
  • Customer maintenance and retention
  • Fulfillment and contract loading
  • Finance and accounting
  • Enterprise transformation services

Teleperformance is associated with top cruise companies from all over the world, trusted to facilitate a better customer experience.

By striking the right balance between technology and human care, we are able to personalize, connect, and provide meaningful interactions to our clients’ customers.

By striking the right balance between technology and human care, we are able to personalize, connect, and provide meaningful interactions to our clients’ customers.

Product Offerings

Fortified by world-class technology and committed to meaningful interactions, Teleperformance continues to support clients through our technology-enabled solutions that power innovations through digital transformation.

Teleperformance equipped to help clients in the “Transformation/Innovation” roadmap. Our team of digitization experts is the backbone of our numerous proprietary digitization solutions, technology products, and analytics platforms, all working together to achieve operational excellence and business processes improvement for every client. We extend our capabilities to support clients in designing and implementing customized applications for enabling their overall process and tailor solutions to match their specific needs.

Experienced in GDS systems including Sabre, Amadeus, Galileo, and Worldspan as well as various Transport Management Systems such as CargoWise and MercuryGate, our travel, logistics, and hospitality workforce of over 5,500 are capable of finding the right solution and providing interactions that truly matter. 

Product Offerings

Product Offerings

Fortified by world-class technology and committed to meaningful interactions, Teleperformance continues to support clients through our technology-enabled solutions that power innovations through digital transformation.

Teleperformance equipped to help clients in the “Transformation/Innovation” roadmap. Our team of digitization experts is the backbone of our numerous proprietary digitization solutions, technology products, and analytics platforms, all working together to achieve operational excellence and business processes improvement for every client. We extend our capabilities to support clients in designing and implementing customized applications for enabling their overall process and tailor solutions to match their specific needs.

Experienced in GDS systems including Sabre, Amadeus, Galileo, and Worldspan as well as various Transport Management Systems such as CargoWise and MercuryGate, our travel, logistics, and hospitality workforce of over 5,500 are capable of finding the right solution and providing interactions that truly matter. 

Teleperformance is here to help you get from point A to point B. Let’s go faster, higher, and further together.  

Contact us

Teleperformance is here to help you get from point A to point B. Let’s go faster, higher, and further together.  

Contact us
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