List of Contents Omichannel

Digital Solutions

e-Performance is Teleperformance’s solution to engage, interact and connect your brand with your customers across all social media channels. It helps organizations to get the most out of Social Media. 

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BPO Non-Interaction

Well-structured customer care supports different products and services, and provides Omnichannel access. All the demands that remain unsolved in the front office must be handled by a back-office operation. 

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Connection

Mobility is already a reality, but customers are looking for more than just mobility. They expect to navigate through different channels seamlessly and reach companies from wherever they are and in whatever way they need. Teleperformance can help you create and deploy your mobility strategy, fully integrated with your customer care strategy.

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Analytics Solutions

Translating analysis into actions to improve the customer experience. We offer a new perspective to drive the customer experience by combining global leadership in operational excellence with the expertise of research and analytics. 

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Best Location

Teleperformance helps you leverage the right location. We lead the industry by integrating the most advanced technology and proven practices with the most extensive deployment options. 

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Contact Center

You can count on Teleperformance to deliver outstanding customer experiences to your customers at every single opportunity. It costs much more to try to acquire a new customer than to retain an existing one. 

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Internet Interactions

Teleperformance Internet Interactions offers a comprehensive suite of services that are fully customizable and capable of fulfilling client requirements by lines of business, segmentation, operating systems and devices. 

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VIP and Specialized Solutions

An upgraded contact center that provides a premium level of service for specific needs. Combining the best processes, high caliber people, and cutting edge technology to provide the highest level of service and brand differentiation. 

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Face-to-Face

Teleperformance Face-to-Face is specialized in providing customer service excellence within a face-to-face contact center environment offering outsourcing solutions to governments, private organizations and utility companies. 

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Credit and Collection

Teleperformance’s expertise is to build relationships with your customers, even in delicate situations, such as payment collection. As the global leader in the Accounts Receivable Management industry we work for major companies in different segments. 

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Self-service and Infrastructure

Giving customers the possibility to interact with your brand in their preferred channel, whether self-service or agent-assisted, improves their customer experiences and loyalty. 

List of Contents Omichannel

Teleperformance gives your customers the best experience in every interaction and in every channel. It doesn’t matter where you or your customers are. We integrate all communication channels, around the world, to create unique solutions and deliver outstanding customer experiences.