introduction

Integration to create business value

Back-office is a crucial part of customer experience lifecycle. Timewasting processes can impact negatively the overall perception of your brand. We understand that an efficient customer care strategy is based on the integration of back-office and front office processes.

And that is how Teleperformance can bring value to your business; as the global leader in outsourced multichannel customer experience management we can provide integrated end-to-end solutions focused on customer satisfaction.


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PROCESS FLOW TOWARDS EXCELLENCE

Teleperformance’s Back-Office Case Management Solution is built to solve requests that need further Investigation after being handled by the customer Care front office. 

We classify Back-office Case Management into three groups: general cases, claims management, product and service cases

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Protection for your Customers and better Results for your company

Fraud Prevention has a broader objective than just to avoid financial losses, it is a tool to improve customer experience and increase customer satisfaction. 

As the global leader in providing the best customer experience, Teleperformance has a structured solution to help our clients regarding the Fraud Prevention Management.

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REVENUE ASSURANCE AND CUSTOMER SATISFACTION

Back-office Billing works to avoid and correct billing errors. It includes invoice creation, analysis and issuing. Ideally, the billing process should be done automatically, although some situations demand back-office billing activities:

  

• Part of or the full process is manual

•Many sources of information go into one invoice, and there is no system integration

• Possibility of system errors and the invoice needs to be validated

• High risk of systems errors, and invoices need to be validated

 

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SUPPORTING YOUR COMPANY TO HANDLE THE HEALTHCARE SECTOR EVOLUTION

Teleperformance has a full Back-office Coding solution to help our clients with medical coding. It operationalizes the coding process and supports the transition from ICD-9 to ICD-10.

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CASH RECOVERY EFFICIENCY

During the collections process, once the clients receive the charge and need any type of customer support, they should get in touch with the company through their preferred channel.

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TRANSFORMING SALES LEADS IN REVENUE

The Back-office Order Management solution covers the non-interaction sales cycle, improving your sales effectiveness by increasing assertiveness and speed during the order management process.

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INCREASING PROFITABILITY BY IMPROVING CREDIT CARD DISPUTE WINS

For different reasons, customers will issue a chargeback through notifying their credit card company about a purchase not recognized/accepted. 


OUTSTANDING RESULTS