Back-office Collection

CASH RECOVERY EFFICIENCY

Back-office Collection

During the collections process, once the clients receive the charge and need any type of customer support, they should get in touch with the company through their preferred channel. When requests are not solved in the front office, they are sent to Back-office Collection for further handling. The main demands handled by Back-office Collection are related to:

• renegotiation

• invoice errors / correction

• unprocessed payments

• deal regularization

• debit balance calculation

 


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OUTSTANDING RESULTS