Back-office Order Management

TRANSFORMING SALES LEADS IN REVENUE

Back-office Order Management

The Back-office Order Management solution covers the non-interaction sales cycle, improving your sales effectiveness by increasing assertiveness and speed during the order management process. The process includes three main activities:

ORDER ENTRY - Agent places the order in the client's system after the order is taken in the front office through voice or a non-voice channel.

ORDER ANALYSIS - the agent customer history analyzes the feasibility of the order and customer history, making sure there are no restrictions or errors.

ORDER PROCESSING - The agent activates the order in the system, confirms the products ordered are in stock, and sends the request to the fulfillment team to work on product delivery.

 


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