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e-Performance intro


e-Performance is Teleperformance’s solution to engage, interact and connect your brand with your customers using all social media channels. We help you get the most out of social media. We help drive customer satisfaction Using a combination of customer knowledge and engagement, our 3-part solution helps drive customer satisfaction.

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Social Media mapping

We map the social media environment to build a deeper understanding of consumer behavior, opinions on brands, competitors, services, and word-of-mouth mechanics.
We deliver a customized set of analytical reports to our clients. A team of data analysts go through millions of Internet and social media sites using specialized software. 

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Social interaction management

We help our clients develop their social media strategies and interact with customers using social media. We manage our clients’ Social Media channels and interact with posts, identified through different social media networks, applying our people management and customer experience know-how to the social media environment to build customer loyalty and advocacy for our clients. 

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We conduct sophisticated big data analyses combining social media information with contact center data from all channels, delivering insights and recommending action plans to improve the customer experience.  We provide actionable strategic and operational insights based on a comprehensive study of each client's business, market and operations;performed by experts in Research and Big Data. 




Teleperformance's e-Performance services, addressing the full listen-understand-engage life cycle of social customer care, is one such offering that debuted in 2012. The three optional components of the e-Performance platform allow customers to mix and match the services they need to operate social customer relationship management.

quote Melissa O‘ Brien IDC Research Analyst, Worldwide Contact Center Services