Introduction & Aim
Teleperformance provides an integrated range of business functions, customer channels and contact media. Teleperformance is the largest network of contact centers in the world and we recognize that our operations result in emissions to air and water, and the generation of waste. Teleperformance commit to comply with relevant legislation and regulations and other requirements to which the organization subscribes; while also seeking to continually improve our environmental systems to minimize the environmental impacts of our operations.
This policy sits within the Corporate Governance framework for Teleperformance. The policy on environmental issues and the qualifying statements below, form part of the company’s business management system.
"It's our commitment to minimize negative environmental impacts by acting in a sustainable manner to ensure future generations have the ability to meet their own needs"
"Citizen of the Planet" (COTP) is a global Teleperformance corporate initiative aimed at ensuring Teleperformance operates in an environmentally friendly and responsible manner. In a combined effort we commit to help our planet by improving facilities to create "sustainable sites" (i.e. water, paper & other waste reductions) and strive for "paperless" environments as well as recycling and incentivizing energy & atmosphere Improvements. Key focus areas are to minimize our overall Carbon Footprint on a worldwide basis, enhance the experience of working in our facilities, educate our personnel to be better occupants on the planet, and lead the industry in sustainable operations.
Teleperformance also invests in indoor environmental quality refinements, alternative transportation and employee education and involvement to extend green efforts to their homes and neighborhoods in addition to the work place.
The Teleperformance Citizen of the Planet Initiative (COTP) is fully sponsored and supported by the Chairman of the Board of Teleperformance Global Group.
“It is clear we have to ACT TODAY if we want the world to have a decent FUTURE in 50 years… and our children to have a future”
Daniel Julien, Chairman of the Board
- The CSR committee is responsible for ensuring this policy is implemented and for ensuring sufficient resources are available to meet the objectives and targets of this policy.
- Country Operations’ Managing Directors through the local Environmental Committee are responsible for the practical implementation and control of their Environmental System.
- COTP Coordinators are responsible for collating all relevant environmental data and reporting this on a monthly basis.
- All employees are responsible for meeting the aims and objectives within their respective areas.
In order to meet our environmental and sustainable goals, Teleperformance has set the following core objectives:
- To reduce Teleperformance carbon footprint (CF) per employee across all Teleperformance country operations.
- Further objectives are the reduction of water consumption and waste production within the Teleperformance premises.
- Reduction of power consumption, together with the reduction of paper and solid waste.
- Reduction of the environmental footprint of information technologies and communication through a Green IT(Information Technology).It defines the consideration of the constraints and the costs in energy of computer hardware, both as regards the product - the computer itself - and its practices.
- Reduction of travel (air and local) across all our country operations.
- Country Operations are to set agreed environmental objectives and targets and to review performance against these on a regular basis.
- Regular Group management reviews of how Teleperformance country operations have performed.
The initiative involves management, employees, suppliers & customers in a combined effort to help our planet by:
- Improving Facilities to “Sustainable Sites” by Waste Reduction with Global Recycling Policies.
- New buildings are aimed at adhering to the “Teleperformance Premises Standard” which incorporates principles from the LEED standard.
- Indoor Environmental Quality Refinements.
- Guidelines and Policies to Reduce the Consumption of Electricity, Paper, Water, Gas and Oil.
- Recommendation and Supporting Carpooling or Public Transportation and Reduction of Business Travelling (Air & Local).
- Employee Education & Involvement to Extend Efforts to their Homes & Neighborhoods in Addition to the Work Place.
- Associate with Suppliers with most Conscientious Implementation of Environmental Management Systems Only.
To help achieve our aims, Teleperformance has set itself the following targets:
- Work with our business partners to identify and minimize, where possible, the production of all waste.
- Actively promote the re-use and recycling of waste materials through having dedicated recycling points across all sites.
- Seek to minimize all waste through education and through improved monitoring and management of waste streams.
- Educate all staff on Teleperformance environmental issues by creating an Eco-citizenship.
- Through management and technology reduce our usage of fossil fuels i.e. petrol by using video conferencing capabilities instead of driving.
- Identify any possible reduction in usage of consumables.
- Inform all clients and suppliers of our environmental policy.
- Reduce our overall power consumption.
Carbon Footprint attainment results vary by country and individual facility and are landlord dependent in many cases. Our 2015 goal is to reduce our average CF per employee between 0.5% and 2.5%.
Corporate Social Responsibility
Teleperformance has a separate corporate social responsibility initiative that applies to all of our operations including management, office services, printing, delivery and procurement.
• Social – involvement in external social issues such as education, social inclusion, regeneration and employee volunteering.
• Economic – addressing issues relating to jobs, ethical trading standards and product value.
• Environment – consideration of emissions and waste control, energy use, product life cycle and sustainable development.
Monitoring and Auditing
Progress against these objectives will be monitored through quarterly reviews and annual benchmarking reports at a country level and annually at a group level.