As the global trend for deregulation in the utilities industry expands, the need increases to deliver a higher standard of customer service as a means for differentiating and improving your position in a more competitive market place. Teleperformance is currently working with industry-leading utilities companies to provide world-class customer relationship management solutions to deliver that higher level of quality service and help them retain and grow their customer bases.
Teleperformance offers services across the entire customer lifecycle, from acquiring and provisioning new accounts, to handling outage notifications, to billing and service inquiries. Our rich legacy of experience in the communications industry has also played an important role in our understanding of how to manage utility service customers.
Teleperformance has the people, processes and technology utility clients are looking for to help them better meet the needs of their customers and make sure that more interactions can be handled right the first time. Automating simple, repeatable, utility transactions is another approach Teleperformance uses to help our clients improve the overall customer experience and reduce costs.