Government agencies at the local, state and federal level have to do more with less in these challenging economic times. Government organizations, just like their private counterparts, need to increase productivity and cost efficiency, and at the same time, provide a high level of service to maintain public confidence.
Teleperformance offers governments the ability to maximize the customer experience cost effectively without compromising quality. Teleperformance designs the best programs to serve constituents through live agent, automation services and face-to-face engagement channels, to make sure they get the information they need, the way they want it. And, Teleperformance also has the experience, flexibility and scale to handle a variety of contacts based on fluctuating demand, especially in times of disaster, when providing high quality support is critical.
Teleperformance offers a comprehensive solution to government agencies comprised of people, proprietary processes and technology that ensures superior customer service and performance results.
To make sure your constituents are handled right, the first time, Teleperformance offers skilled, knowledgeable, well-trained agents who can listen and understand your constituents' needs to provide the necessary information and/or services needed.