About Us

About Us

We connect the biggest and most respected brands on the planet with their customers.

Teleperformance in India, established in 2001, is the leading provider of outsourced Omnichannel Customer Experience at every touchpoint. Known for our quality offering and outstanding people practices, we are recognized as the number one BPO and employer of choice in India by global research and consulting firms.

We are the pioneers in expanding the BPO industry across non-metro cities in India to leverage the vast demographic dividend of these leading smart cities. With our centers present in Mohali, Indore, Jaipur and Gurgaon, we are the employers of choice in these locations. Over the past 16 years, we have been providing superior customer support to international and in-country clients offering the India non-metro cost advantage.

With a 15,800+ strong team, Teleperformance in India delivers end-to-end solutions encompassing technology, process and people to manage complete Customer Experience for top Global MNCs. Our services range from Customer Support/Care, Technical Support, Customer Acquisition, Data Analytics, and Back-Office across Voice, E-Mail, Chat, Social Media and other Digital Channels.

For over 40 years across the world, Teleperformance has been learning from each and every interaction, serving many different countries and segments, because each one is unique.

For over 40 years across the world, Teleperformance has been learning from each and every interaction, serving many different countries and segments, because each one is unique.

We are experts in people interactions, giving us the edge us the edge in delivering a superior customer experience in every contact.

We constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors, and needs, for different countries, industries, channels, and generations. Our knowledge, technology, and market expertise built through years of experience allow us to successfully provide unique interactions all over the world.

  • More than a bridge between customers and brands.
    We bring a strategic vision to increase the loyalty and value of your customer base, from solutions to implementation.
  • An efficient and unique operation, no matter the location.
    With the best global practices while learning and evolving with each interaction, we provide billions of connections with customers every year on every channel, and have a deep understanding of local markets as a result.
  • The right answer through the right channel at the right time.
    The knowledge of customer behavior through analytics allows us to provide meaningful information that can be used to enhance products and services, and deliver real business results.
  • Emotional intelligence and empathy drive happiness.
    With technology and AI integration, we are able to enhance the performance of the team, emphasizing the human touch, as well as to implement operations that allow everyone to perform strategically, precisely, and in a timely manner, no matter the location, while maintaining flexibility and the highest security standards.
  • Valuable relationships between companies and customers.
    We make our team an extension of each one of our partners, developing every member into an interaction expert who is able to leave a positive impact for brands and make a difference.
  • Interacting to move the world.
    Each interaction can open opportunities to improve, rebuild and renew trust. That is why we work to make a difference in people’s lives every day.
Resource center
Share