Introduction & Aim
Teleperformance provides an integrated range of business functions, customer channels and contact media. Teleperformance is the largest network of contact centers in the world and we recognize that our operations result in emissions to air and water, and the generation of waste. Teleperformance commit to comply with relevant legislation and regulations and other requirements to which the organization subscribes; while also seeking to continually improve our environmental systems to minimize the environmental impacts of our operations.
This policy sits within the Corporate Governance framework for Teleperformance. The policy on environmental issues and the qualifying statements below, form part of the company’s business management system.
"It's our commitment to minimize negative environmental impacts by acting in a sustainable manner to ensure future generations have the ability to meet their own needs"
"Citizen of the Planet" (COTP) is a global Teleperformance corporate initiative aimed at ensuring Teleperformance operates in an environmentally friendly and responsible manner. In a combined effort we commit to help our planet by improving facilities to create "sustainable sites" (i.e. water, paper & other waste reductions) and strive for "paperless" environments as well as recycling and incentivizing energy & atmosphere Improvements. Key focus areas are to minimize our overall Carbon Footprint on a worldwide basis, enhance the experience of working in our facilities, educate our personnel to be better occupants on the planet, and lead the industry in sustainable operations.
Teleperformance also invests in indoor environmental quality refinements, alternative transportation and employee education and involvement to extend green efforts to their homes and neighborhoods in addition to the work place.
The Teleperformance Citizen of the Planet Initiative (COTP) is fully sponsored and supported by the Chairman of the Board of Teleperformance Global Group.
“It is clear we have to ACT TODAY if we want the world to have a decent FUTURE in 50 years… and our children to have a future”
Daniel Julien, Chairman of the Board
In order to meet our environmental and sustainable goals, Teleperformance has set the following core objectives:
The initiative involves management, employees, suppliers & customers in a combined effort to help our planet by:
To help achieve our aims, Teleperformance has set itself the following targets:
Carbon Footprint attainment results vary by country and individual facility and are landlord dependent in many cases. Our 2015 goal is to reduce our average CF per employee between 0.5% and 2.5%.
Corporate Social Responsibility
Teleperformance has a separate corporate social responsibility initiative that applies to all of our operations including management, office services, printing, delivery and procurement.
• Social – involvement in external social issues such as education, social inclusion, regeneration and employee volunteering.
• Economic – addressing issues relating to jobs, ethical trading standards and product value.
• Environment – consideration of emissions and waste control, energy use, product life cycle and sustainable development.
Monitoring and Auditing
Progress against these objectives will be monitored through quarterly reviews and annual benchmarking reports at a country level and annually at a group level.