Back-Office

Back-Office

Efficient Back-Office Services to help you optimize costs and focus on Customers.

Through our back-office services and process improvements, we can help you optimize costs while improving the customer’s experience and the perception of your brand. This approach has added value to hundreds of programs around the world. 

 

For back office support and back office outsourcing services, India is the main hub for Teleperformance as we offer back-office services across industry verticals including Healthcare, Travel and Hospitality, Logistics, Banking and Financial Services, Telecom, Media and Technology, Retail and New Economy, and others.

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What do we offer?

A seamless process between back-office and front-office operations, leading to greater quality and efficiency:

  • General Enquiries & Chat
  • Data Entry - Content & Product Loading
  • Customer Helpdesk & Administration

Account Creation and Management

  • Vendor Reconciliation & Help Desk
  • Vendor Maintenance Procurement - Creation of Purchase Order
  • Sales Fulfillment
  • Mailroom, Printing & Fax Co-ordination
  • Human Resource Outsourcing
  • Employee Reimbursement
  • Contract Management
  • Indexing
  • Medical Coding
  • Claims Management
  • General Ledger & Bank Reconciliation
  • Accounts Payable & Receivable
  • Scheduling & Billing
  • Cash Management Services & Reconciliation
  • Invoice & Payment Processing
  • Expense Auditing & Purchase Card Logs
  • Direct/ Indirect Tax
  • Underwriting & Wealth Payments
  • Payment Investigations
  • Payment Protection Insurance (PPI) Remediation Customer Service
  • Foreign Act Tax Compliance Act (FATCA)
  • Commercial & Trade Operations
  • C-Form Collections

We use the latest technology to ensure that back-office operations are efficient for our clients.

We use the latest technology to ensure that back-office operations are efficient for our clients.

  • 80% Reduction in complaints and 57% reduction in time to decision for a leading UK based bank


  • 20% better staffing as per volume inflow & SLAs improvement for a leading American international transportation network company


  • 5 days reduction in TAT for invoices paid for a UK based medical insurance provider


  • 12% enhancement in Auto Payment for UK based medical insurance provider

  • Specific back-office solutions

    Specific back-office solutions based on each step of the customer lifecycle

    With our experience, we know what customers look for. We have specific back-office solutions to address different demands.

    Hundreds of back-office programs around the globe

    Every single day, we learn from the challenges we face and share our knowledge with clients so they can delight their customers.

    More than 200 back-office

    Hundreds of back-office programs around the globe

    Every single day, we learn from the challenges we face and share our knowledge with clients so they can delight their customers.

    Multiple geographic options to deliver your operation

    Multiple geographic options to deliver your operation

    Using our experience and insight, we can design a location strategy to deliver your operations, seizing upon the best opportunities that onshore, nearshore and offshore can offer.

    People strategy

    By taking care of employees we can affect customer satisfaction. Talented, motivated people who want to succeed for you – it’s all connected to customer satisfaction.

    People strategy

    People strategy

    By taking care of employees we can affect customer satisfaction. Talented, motivated people who want to succeed for you – it’s all connected to customer satisfaction.

    Our back-office strategy supports the entire Customer Lifecycle.

    Contact us

    Our back-office strategy supports the entire Customer Lifecycle.

    Contact us
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