Back-Office

Back-Office

Efficient Back-Office Services to help you optimize costs and focus on Customers.

Through our back-office services and process improvements, we can help you optimize costs while improving the customer’s experience and the perception of your brand. This approach has added value to hundreds of programs around the world. 

At Teleperformance, we offer back-office services across industry verticals including Healthcare, Travel and Hospitality, Logistics, Banking and Financial Services, Telecom, Media and Technology, Retail and New Economy, and others. 

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What do we offer?

A seamless process between back-office and front-office operations, leading to greater quality and efficiency:

  • General Enquiries & Chat
  • Data Entry - Content & Product Loading
  • Customer Helpdesk & Administration

 

We use the latest technology to ensure that back-office operations are efficient for our clients.

We use the latest technology to ensure that back-office operations are efficient for our clients.

Specific back-office solutions

Specific back-office solutions based on each step of the customer lifecycle

With our experience, we know what customers look for. We have specific back-office solutions to address different demands.

Hundreds of back-office programs around the globe

Every single day, we learn from the challenges we face and share our knowledge with clients so they can delight their customers.

More than 200 back-office

Hundreds of back-office programs around the globe

Every single day, we learn from the challenges we face and share our knowledge with clients so they can delight their customers.

Multiple geographic options to deliver your operation

Multiple geographic options to deliver your operation

Using our experience and insight, we can design a location strategy to deliver your operations, seizing upon the best opportunities that onshore, nearshore and offshore can offer.

People strategy

By taking care of employees we can affect customer satisfaction. Talented, motivated people who want to succeed for you – it’s all connected to customer satisfaction.

People strategy

People strategy

By taking care of employees we can affect customer satisfaction. Talented, motivated people who want to succeed for you – it’s all connected to customer satisfaction.

Our back-office strategy supports the entire customer lifecycle.

Contact us

Our back-office strategy supports the entire customer lifecycle.

Contact us